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Delivery / Shipping Information

How much will shipping cost?

Shipping costs are calculated taking into account the packaging required, the weight of the items ordered and the destination (UK or non-UK) of the recipient.

You can place an item in your shopping basket to see how much it will cost to ship by entering and saving your full postal delivery address / Billing address whereupon you will be shown the shipping costs for your purchase. You can remove the item if you do not wish to go ahead with the purchase.

If you are ordering more than one item the shipping rate will automatically be updated.

Pre-Orders

Pre-ordered items are always shipped separately as release dates can change. Shipping is calculated as if the pre-ordered item is a different order.

How long will my order take to arrive?

Typical delivery times:

United Kingdom: 2-3 working days
Europe: 3-7 working days
Rest of the World: 7 working days+ (sometimes less)

These times are based on Royal Mail's estimates. Experience tells us that deliveries to Central and South America in particular can take 4 weeks or more. It all depends on the local postal service in your area.

Larger parcels may take longer.

We send UK deliveries by Royal Mail standard post. We use 2nd class for normal orders and 1st class for heavy items.

We send overseas orders by Royal Mail Airmail. If weight restrictions apply them heavy orders may be split into 2 or more packages. Royal Mail pass packages on to your local national postal service for delivery.

If an order is returned to us marked "unclaimed", "refused", "unknown" or "insufficient address" we reserve the right to charge to re-ship the order to you.

Non-UK Customers: If you haven’t received your order after 7 working days and you paid for insurance, please contact us for a tracking number you can take to your local post office to see if they are holding the parcel for you - sometimes the postmen forget to leave cards. Most items that customers believe are “lost” are later returned to us as "unclaimed" by the local postal service.

UK Customers: If you haven’t received your order after 7 working days, please contact your local sorting office as the postman was probably unable to deliver and they may be holding it for you.

What should I do if my order goes missing?

If your order hasn't arrived 28 days after we posted it, please use our contact page for help.

What should I do if my order arrives damaged?

Despite our best efforts, sometimes items might arrive damaged. We are always happy to replace paper parts or discs that are broken or torn. If this rare occurrence happens with part of your order please use our contact page - in response we may ask for a small JPG image of the damaged article to help us understand if our packaging was insufficient.

In some instances we will ask you to return it to us but please don't do this until you have had a reply letting you know what we can do about it.

For environmental reasons we cannot post a standard plastic jewel case - these often arrive with a crack in them - these are readily available in many stores for low price.

If you are placing another order with us please let us know when you write as we can send your replacement parts with your new order.

How do I order downloads?

We use Burning Shed as our Downloads Store. You'll need to create a downloading account before buying any downloads. Follow the instructions at the Burning Shed website to proceed with your downloads.

If I preorder a title, when will I get charged?

All orders and pre-orders are charged at the time the order is placed.

Is my order secure?

All orders are processed by secure server hosted by Paypal.

If required, how can I find help with adjusting my Blu-Ray and DVD-Audio disc settings?

The information found on http://www.opusproductions.com/disc/setup.html should provide the answers you need.

How do I unsubscribe from the Theo Travis mailing list?

All email newsletters offer an unsubscribe option at the foot of the newsletter. Click that link to immediately unsubscribe from all further Newsletters.

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Sunday, 23 July 2017

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